Guest services

Please lock your door whenever you leave. You may leave the key at reception while you are out — that is optional.

Dial 9 for help with your luggage, or with anything else the desk can arrange.

Going out for the day, or on a trek? Reception will store your bags and give you a tag — keep it, and show it when you collect them.

Sign for whatever you have at the outlets and it goes on your room account, settled at the Front Desk. Visa, Mastercard, American Express, JCB, UnionPay, Indian GPay, Alipay and Fonepay are all accepted. Dial 9 if you need help with an ATM — there are several in downtown Lakeside.

Your room is equipped for a comfortable stay. If anything is missing — a blanket, a towel, a pillow — dial 9.

Stocked on request. Dial 9 for the menu and prices, or to have it replenished.

There is a safe in your room. Please keep valuables in it whenever you go out — the resort is not responsible for belongings left unattended.

To have your room serviced, switch on the “Make My Room” sign beside the key holder. For an extra blanket, towel, pillow or a water refill, dial 9.

Switch on the “Do Not Disturb” sign beside the key holder and housekeeping will not enter. If you need something while it is on, dial 9.

At Lamjung Kitchen, from 7:00 to 10:00 am — breakfast favourites and fresh ingredients, prepared by the kitchen team. Dial 222 for the restaurant.

Breakfast, lunch and dinner — international dishes and authentic Nepali cuisine. Dial 222.

The resort’s bar, with a menu of its own. Dial 9 for its hours.

Any hour of the day or night. Dial 222 to order.

The vegetables, herbs, eggs and chicken are from Bar Peepal Agro Farm, the family’s own organic farm — grown without chemicals and picked for the kitchen.

An allergy, a dietary requirement or a preference: tell the team in advance or when you order, and the kitchen will accommodate it wherever it can.

Government-certified refill water, in sterilised bottles, is provided in your room. Dial 9 for a refill — choosing it over bottled water cuts single-use plastic.

The price list is inside the cupboard or wardrobe in your room, and everything is back within 24 hours. Need it sooner? The express service is double the regular rate. Dial 9 to have it collected and delivered.

Dial 9 and say what time. The same for a reminder at any hour.

The Front Desk changes foreign currency into rupees at the day’s rate, under Nepal’s exchange rules: bring your passport and fill in a short form. Up to US$300 or €250 per person.

Lost something during your stay? Dial 9 and Guest Services will check with the right department. If you realise after you have left, call or email us as soon as you can and we will do what we can.

If something is not right, tell us while you are here. A member of the senior management team is on duty from 7:00 am to 10:00 pm for anything that needs management attention — ask at the Front Desk, or dial 9.

Three parking areas inside the property. Please lock your vehicle — it is parked at the owner’s risk.

Free, twice a day, to downtown Lakeside: it leaves the resort at 11:00 am and 5:00 pm and comes back from Lakeside at 11:20 am and 5:20 pm. Reserve a seat with Reception — dial 9 — at least an hour before.

The resort is about 1.5 km from Lakeside and about 7 km from Pokhara International Airport. For a taxi or an airport transfer, dial 9 and Reception will arrange it.

For everyone’s security, visitors who are not registered guests cannot stay overnight. If someone is joining you at the last minute, they will need to show valid identification and complete the resort’s registration and check-in.

Pets are not permitted anywhere on the resort premises. Thank you for your understanding.

Every room is non-smoking. If you smoke, please do so on your balcony where your room has one, and nowhere else indoors.

Food and drink from outside may not be consumed on the resort premises — for the comfort, safety and service standards of all our guests. Thank you for your understanding.

Please take care of the resort’s property — the furnishings, the linen, the equipment. The cost of any damage caused during a stay is charged to the guest, in line with the resort’s policies.

For a doctor’s appointment, first aid or any medical help, dial 9 at any hour and Guest Services will make the arrangements. The emergency numbers are at the foot of this page.

The floor plan behind your room door shows the emergency exits. If there is an emergency, stay calm, follow the team’s instructions and go to the assembly point — the garden, or the first parking area.